Below is a list of frequently asked questions.
1. How secure are the payments?
We have partnered with PayFast, one of South Africa's leading payment solution providers. PayFast provides a safe and secure payment portal, which you will be directed to during your purchase when checking out. Rest assured your payments are safe and secure.
2. If the product I'm looking for is out of stock, how long will it take to get more?
For in house manufactured items like our Sim Rigs, are manufactured on order which means that when you have placed your order with us we start to manufacture your Rig by hand, and this process takes between 10- 12 days as it involves a high amount of both engineering, CNC cutting and Powder Coating and machining, therefore we ask for your patience so we can ensure you get the best quality product.
Other non items that are not manufactured by us, can take up to 4 weeks to arrive via our shipping partner, however, we do place orders based on low stock qty, depending on the item.
3. I am new to online shopping, I need help?
We are here to assist you should you have any queries regarding your purchase, and we will guide you through the process, we are always here to help. Feel free to contact us through our CONTACT US page.
4. How long does it take to receive my order once it's shipped?
Your delivery will take 3-5 business days depending on your location and up to 5-7 business days if you are in a remote location.